Return Policy
Return policy
Plan cancellations are accepted within the first 3 days of contracting the service.
After this period we do not accept cancellations.
Portion size, taste, color, smell, presentation of food or achievement of results are not grounds for cancellation of our service. Remember that our production is supervised by health professionals who verify the nutritional quality of each dish.
If you need to travel or are unable to continue using your plan, we recommend that you freeze your deliveries or transfer your membership to a third party.
You can suspend your deliveries for up to 3 months. After that time, your membership will be cancelled.
If you are within the first 3 days of making the purchase and you want a refund of the unused amount, we will deduct 20% for administrative costs.
Administrative fees include purchases and preparations made in advance to meet your plan.
The amount to be refunded will be paid to you within 20 business days if you paid by transfer, Yape or Plin.
If you made your purchase with a credit card or through Mercado Pago, it may take up to 45 business days to appear in your account.
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Refund Scheduling (only for purchases paid by transfer, Yape or Plin)
Please send us this information:
1.- BANK ACCOUNT NO.
2.- INTERBANK ACCOUNT CODE (IF NOT BCP)
3.- ACCOUNT ISSUING BANK
4.- DNI OR CE OF THE ACCOUNT HOLDER
5.- FULL NAME OF THE ACCOUNT HOLDER
Once the data has been received, the return period will begin and will take a maximum of 20 business days.
Once the chargeback is made, it will be sent to your advisor so they can notify you.